![]() ![]() Yet another example of why quality employees and training are vital to customer service. I've never really had to use these services for anything critical. I also wonder how quick print chains stack up against each other. I don't know how true it is but I would believe it. He said that Kinkos stores on the west coast (the original ones) have excellent service because a lot of the original management still exists in those locations and knows how to hire/train good people to provide convenience AND good service (pretty magical these days, I know). I heard something the other week about Kinkos (FedEx Kinkos. Desktop publishing and high-street printers have obviously brought great benefits, but it's a shame people don't always understand the difference between convenience and quality. The same could be said about using a professional designer too. Lesson learned: bring your business printing needs to a professional print shop.Įven though Staples is equipped with millions of dollars in digital printing technology from EFI and Xerox Staples still can't offer the a level of service required to produce business cards - one of the simplest of printed business products.Ĭouldn't agree more. I advised the client to calm down, and offered to speak with the kind people at Staples to see what’s what. pdf formats, in CMYK Four Color Process or PANTONE Spot Color formats depending on the color palette (see our logo file formats guide for more). As we’ve been doing since day one, we set up all our business card artwork as print ready impositions, in. Needless to say, our client was none too happy, figuring that our logo designers has sent her crappy files and business card setups. ![]() A couple of hours later, our client takes a phone call from the Staples service department - not to tell her that everything was ready for pick up - but rather, to tell her that the business cards were ‘blurry’, and that the file setups were ‘horrible’. We received a call from a rather flustered client who (despite our recommendations) had taken their brand new business card artwork to the local Staples store to be printed. A story of dissatisfaction with a Staples printing department: ![]()
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